Basics
Learn the basics of what LoadUp can do and how it works.
When can I expect my refund?
ll refunds are reviewed and processed within 24 hours of submission. Once approved your bank will make those funds available according to their proce...
What form of payment do you accept?
We make payment easy and flexible with many different options including Credit Card, Debit Card, Google Pay, Apple Pay, and Paypal! Want to finance y...
Do you offer same-day services?
Absolutely! Same-day services are offered nationwide as long as the order is placed prior to 2 pm local time. Visit us online to book your order t...
How does LoadUp dispose of items?
We always ask our Loaders to donate or recycle the items as the primary option for disposal to prevent things from piling up in landfills. However, w...
Are your Providers' background checked?
Yes! Each potential Provider is required to pass an extensive background check to qualify for our program. Further, they agree that anyone they work ...
What are LoadUp's hours?
The LoadUp team is here to assist you with any of your Junk removals, or Item Assembly or Disassembly needs within the following hours. Monday to Satu...
Where is LoadUp located?
LoadUp is Nationwide! While our headquarters is in Atlanta Georgia, we have authorized Loaders in all 50 states with almost half a million jobs compl...